Company Profiles
Credit Department Keeps Customer In Focus at IPSCO Inc.
Steel products manufacturer attributes customer focus, staff professionalism and management support to industry-leading credit and collections performance.
When discussing the importance of trust and accountability - two hallmarks of customer relations - Robert Eisner, the assistant treasurer of IPSCO Inc., prefers to use the backdrop of a January day in Regina, Saskatchewan to drive home the point. "In Regina, where our winters can get as low as 40 degrees below zero if you tell someone that you will pick them up at a certain time and place it is important to be there, and not one minute late."
