As Matrix Adhesives expanded through acquisitions, its credit process became increasingly fragmented and risky. Each new business unit brought its own policies, tools, and approval methods, leaving the CFO and credit team with inconsistent practices, slow onboarding, and limited visibility into customer health.

With Credit Pulse, Matrix standardized credit policies, introduced a digital credit application, automated trade references, and gained real-time portfolio monitoring. The result was faster onboarding, earlier risk detection, and a scalable credit infrastructure that supports growth.

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The Challenge: Fragmented Credit Processes

Nathan Rugg, CFO of Matrix Adhesives, described the problem clearly:

“As we expanded, each operating company had its own way of handling credit approvals. It slowed us down and created gaps in how we monitored risk.”

The issues piled up quickly:

• Credit policies were undocumented, leading to inconsistencies and points of failure
• Teams relied on spreadsheets, gut checks, and manual investigations
• Onboarding was slow, leaving orders stuck in limbo
• No single source of truth existed for portfolio-wide risk
• Approval thresholds and tools varied by business unit, creating blind spots

The lack of a unified approach meant the organization was exposed to unnecessary risk and inefficiency.

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The Solution: A Scalable Foundation

Matrix needed more than just credit software. They needed a system that could scale with acquisitions, bring consistency, and deliver real-time intelligence.

Standardized Credit Policy

Credit Pulse provided a customizable credit policy framework, allowing Matrix to roll out a shared set of standards across all operating companies. From day one, approvals became consistent and aligned. This eliminated guesswork and built confidence in every decision.

"Credit Pulse allowed us to quickly integrate all of our operating companies into one system for credit approvals and monitoring."

Nathan Rugg, Chief Financial Officer

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Digital Credit Application

What once took days of back-and-forth emails now happens in hours. Credit Pulse built a shared digital credit application for all subsidiaries. The application centralizes approvals, research, and decision-making in one platform.

Nathan’s team saw the impact right away:

“The digital credit application has been a game changer for Matrix Adhesives. It’s simple to manage, saves us hours of time, and makes life easier for our sales team. Instead of back-and-forth emails, they can just share a link and the application goes straight to the right people. It keeps the process moving smoothly and efficiently.”

Tina Dunkin, Controller

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Automated Trade References

Trade references were another major bottleneck. Credit Pulse automated the entire process, bringing organization and consistency.

“We love the automated trade references. Everything is organized in one place, so we’re not juggling emails or wondering who followed up. It gives us peace of mind knowing the process is consistent and nothing slips through the cracks.”

Tina Dunkin, Controller

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Real-Time Portfolio Monitoring

Credit risk does not stop after onboarding. With Credit Pulse, Matrix now monitors customers continuously through real-time risk alerts. Signals such as executive turnover, layoffs, payment changes, or adverse news surface immediately. The team can act before risk turns into bad debt.

"We find tremendous value in the ongoing, real-time monitoring that was previously a gap in our credit process."

Nathan Rugg, Chief Financial Officer

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The Results: A Credit Infrastructure Built for Scale

By partnering with Credit Pulse, Matrix Adhesives turned a fragmented system into a unified, intelligent credit operation. Key results include:

• 70% faster onboarding times
• Centralized platform across all operating companies
• Live risk alerts before defaults or bad debt hit
• Consistent, scalable policies that align the entire organization

Instead of slowing growth, credit now supports it.

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Takeaway

Matrix Adhesives shows how modern credit teams can move beyond spreadsheets, manual checks, and inconsistent policies. With Credit Pulse, they built a scalable foundation that reduces risk, accelerates growth, and keeps the business ahead of potential problems.

If your team is struggling with fragmented processes, inconsistent policies, or blind spots in portfolio risk, it is time to rethink credit. Credit Pulse makes it possible to:

• Standardize credit policies across entities
• Digitize onboarding with applications and trade references
• Monitor portfolio health in real time
• Act on early warning signals before issues escalate

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