As Matrix Adhesives grew through acquisitions, its credit process became fragmented and inconsistent—causing delays and added risk. With Credit Pulse, they centralized approvals, standardized policies, and now monitor risk in real time across all entities.

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The Challenge

As acquisitions continued, Matrix's CFO, Nathan, quickly realized they had a growing credit problem: there wasn’t a formal credit policy in place, and every new acquisition made things more complex.
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“As we expanded, each operating company had its own way of handling credit approvals. It slowed us down and created gaps in how we monitored risk.”
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Nathan Rugg | Chief Financial Officer

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What started as a few inconsistent processes ballooned into a logistical tangle:

• Information and policies wasn't well documented, resulting in points of failure across teams.
• Individuals relied on spreadsheets, gut checks, and manual investigations for new customers.
• Onboarding was inconsistent and slow which left orders waiting.
• No single source of truth existed for overall portfolio risk.

Each business unit used its own tools, relied on different data, and had varying approval thresholds. There was no visibility into the health of the customer base as a whole, and no efficient way to react when signals changed.

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The Solution

With more acquisitions on the horizon, Matrix needed more than just software.They needed a scalable foundation that could bring consistency across a growing number of operating companies.

1. Standardized Credit Policy
   To bring structure and consistency across its expanding organization, Matrix turned to Credit Pulse’s policy template as a starting point. What they needed was a shared set of credit standards—something every operating company could align to. Credit Pulse delivered a customizable policy framework that Matrix rolled out across all subsidiaries, creating uniformity from day one and eliminating guesswork in how credit decisions were made.
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2. ‍Real-Time Portfolio Monitoring
   Credit risk doesn’t end at approval. It evolves. Matrix needed a way to continuously monitor customer health after onboarding. Credit Pulse provided that visibility through real-time, signal-based alerts. The system proactively surfaces meaningful changes such as executive turnover, layoffs, or shifts in payment behavior. These alerts help the team spot issues early and respond with speed and confidence.
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3. ‍Digital Credit Application
   With the policy in place, the next step was execution. A unified platform to recieve applications, conduct research, and make decisions. Credit Pulse built a shared digital credit application that all operating companies could use. What once took days and multiple emails now happens in hours, all within a single platform designed for speed, accuracy, and scale.
   
   Within a week of launching our credit application, we caught a fraudulent submission—saving the team from headaches and confusion.

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The Result

By partnering with Credit Pulse, Matrix transformed its fragmented credit processes into a unified, efficient system that supports growth rather than slowing it down. The impact was felt across every level of the credit operation:

• 70% reduction in onboarding time
• Centralized system across all operating companies
• Live alerts for risk signals before bad debt hits

Matrix now has a credit infrastructure built for scale. One that moves fast, mitigates risk early, and aligns the entire organization under one intelligent system.

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