The ROI of Smarter Credit Decisions

Chief Operating Officer

Melanie is the COO of Credit Pulse, where she leads operations and customer experience. She joined in 2024 as VP of Customer Success and moved into the COO role in 2026. Over a 15-year career, she has built and scaled customer-facing teams at startups from seed through Series B, including as Head of Customer Success at David Energy, Director of Customer Success at CPOHQ + Knoetic AI, and VP of Operations at User Interviews, where she was an early employee. She also runs MEA Strategy, an advisory practice for early-stage customer teams, and holds an MBA from the University of Colorado Denver.